Custom Project: Basic

The timeline can vary depending on the complexity of your designs and other details of your unique project. In general, you can expect that each phase of the Project will take 1-2 weeks. So, a 4-phase Project will likely take between 4-8 weeks to complete. If you’re in a rush, I’ll try to accommodate your schedule as best I can. But because of the hand-made nature of this service, I can’t guarantee a faster production. 

You’ll be welcomed to each new Phase of your Project with an email from me, to help you keep track of where we are in our progress.

I’m here to answer questions and offer assistance throughout the process, whenever you need it. Email is the default way that we’ll be in touch (hello@raffcoclothing.com to reach me). But if there’s another form of communication you prefer, let me know—I’m happy to accommodate your preference whenever I can.

Membership

Once you’ve signed up for a Custom Project, you are automatically a Member. You can create a password and set up your membership preferences on your Membership Page. You have membership as long as the program exists (unless you decide to cancel it). Membership means automatic discounts on future new Custom Projects.

Remakes

I’ll keep your personal patterns on file for as long as the Custom Program exists. You can purchase remakes of any of your designs at any time.

New Designs

If you want a new piece that is substantially different from what I’ve made for you before, we’ll start a New Project. Members (that is, anyone who has bought a Custom Project before) always get 10% off new projects.

All Custom garments come with a 2-year guarantee on workmanship. I’ll repair (or if needed, replace) any piece with excessive wear due to weakness in construction. This includes fraying seams, lost buttons, and other defects. Not sure? Just ask!

To make back & forth shipping easier, this Program is currently only available to continental U.S. residents. 

Shipping is free for Custom Clients.

Don't forget to read the Store Policy.